pr77 Privacy Policy

1. Information We Collect

pr77 collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register an account on pr77, you provide us with personal information including but not limited to:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, driver's license number, or national ID number).
• Contact Information: Email address, phone number, residential address, and postal code.
• Financial Information: Payment method details (e.g., GCash account, PayMaya account, bank account numbers, credit/debit card information), transaction history, deposit and withdrawal records.
• Account Credentials: Username, password, and security questions/answers.
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), and proof of payment method ownership as part of our Know Your Customer (KYC) obligations.

1.2 Information Collected Automatically

When you access or use the pr77 platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (e.g., IP address, device ID).
• Usage Data: Pages visited, games played, time spent on the platform, clickstream data, referral source, and navigation patterns.
• Location Data: Approximate geographic location based on your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. For more details, see Section 8 (Cookies and Tracking Technologies).

1.3 Information from Third Parties

pr77 may receive information about you from third-party sources, including:

• Payment Providers: Transaction details and verification status from GCash, PayMaya, banks, and other payment processors.
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from third-party KYC service providers.
• Affiliate Partners: Referral information if you accessed pr77 through an affiliate link or promotional campaign.

2. How We Use Your Information

pr77 uses the personal information we collect for the following purposes:

2.1 Account Management and Service Delivery

• To create, maintain, and manage your pr77 account;
• To process deposits, withdrawals, and other financial transactions;
• To provide access to games, live dealer tables, and other platform features;
• To communicate with you regarding your account, transactions, and platform updates;
• To provide customer support and respond to your inquiries.

2.2 Compliance and Security

• To verify your identity and age in compliance with Philippine gaming regulations and anti-money laundering (AML) laws;
• To detect, prevent, and investigate fraudulent activity, money laundering, and other illegal conduct;
• To enforce our Terms & Conditions and other policies;
• To comply with legal obligations, court orders, and regulatory requests from PAGCOR and other authorities;
• To protect the security and integrity of the pr77 platform and our users.

2.3 Marketing and Promotions

• To send you promotional offers, bonuses, newsletters, and other marketing communications (with your consent where required by law);
• To personalize your experience on the pr77 platform based on your preferences and gaming activity;
• To conduct surveys, contests, and promotional campaigns.

2.4 Analytics and Improvement

• To analyze usage patterns and trends to improve the pr77 platform, games, and services;
• To conduct research and development for new features and products;
• To monitor platform performance, troubleshoot technical issues, and optimize user experience.

3. Legal Basis for Processing (GDPR and Data Privacy Act)

pr77 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide gaming services, process transactions, and manage your account).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, and gaming licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and marketing (where not overridden by your privacy rights).
• Consent: Where required by law, we obtain your explicit consent before processing certain types of personal information (e.g., marketing communications, cookies).

4. How We Share Your Information

pr77 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating the pr77 platform, including:

• Payment Processors: GCash, PayMaya, banks, and other payment providers to process deposits and withdrawals.
• KYC and Verification Services: Identity verification, age verification, and fraud prevention providers.
• Game Providers: Playtech, Ezugi, Pragmatic Play, NetEnt, and other game developers to deliver gaming content.
• Cloud Hosting and IT Services: Providers of server hosting, data storage, and technical infrastructure.
• Customer Support Tools: Live chat, email, and ticketing system providers.
• Marketing and Analytics: Email marketing platforms, analytics tools, and advertising networks (with your consent where required).

All service providers are contractually obligated to protect your personal information and use it only for the purposes specified by pr77.

4.2 Regulatory and Legal Authorities

We may disclose your information to regulatory bodies, law enforcement agencies, and courts when required by law or when necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests;
• Cooperate with PAGCOR and other gaming regulators;
• Investigate and prevent fraud, money laundering, or other illegal activity;
• Protect the rights, property, and safety of pr77, our users, and the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with choices regarding your information where required by law.

5. Data Retention

pr77 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: We retain your account information and transaction history for the duration of your active account.
• Closed Accounts: After you close your account, we retain certain information for a period of 7 years to comply with legal, regulatory, and tax obligations, and to resolve disputes or enforce our Terms & Conditions.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you again.
• Cookies and Usage Data: Cookies and similar tracking technologies are retained for the periods specified in our cookie settings (typically 1-2 years).

When personal information is no longer needed, we securely delete or anonymize it in accordance with industry best practices.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention obligations.
• Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 11. We will respond to your request within 30 days in accordance with applicable data protection laws.

7. Data Security

pr77 takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
• Secure Storage: Personal information is stored on secure servers with restricted access controls and regular security audits.
• Access Controls: Access to personal information is limited to authorized personnel who require it to perform their job functions.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) to enhance account security.
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and penetration testing to identify and address potential risks.
• Employee Training: All pr77 employees receive training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

8. Cookies and Tracking Technologies

pr77 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly (e.g., session management, security).
• Performance Cookies: Collect information about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings (e.g., language, currency).
• Marketing Cookies: Track your browsing activity to deliver personalized advertisements and promotional offers.

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the pr77 platform. To learn more about cookies and how to manage them, visit your browser's help section.

9. International Data Transfers

pr77 operates primarily in the Philippines, but we may transfer your personal information to service providers located in other countries for processing and storage. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including:

• Standard contractual clauses approved by regulatory authorities;
• Adequacy decisions recognizing equivalent data protection standards;
• Binding corporate rules and other approved transfer mechanisms.

10. Children's Privacy

The pr77 platform is strictly intended for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to pr77 should contact us immediately.

11. Changes to This Privacy Policy

pr77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by email or through a prominent notice on the platform. The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the pr77 platform after the effective date constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

pr77 Data Protection Officer
Email: [email protected]

For general customer support inquiries, you may also contact us via live chat on the pr77 platform or by emailing [email protected]. We aim to respond to all privacy-related inquiries within 2 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or other applicable data protection authority in your jurisdiction.